TROUBLESHOOTING & ADDITIONAL ASSISTANCE

TelaCare is part of TelaCare Health Solutions, LLC., a mission-driven organization successfully transforming how people access and experience healthcare, with a focus on high quality, lower costs, and improved outcomes around the world. Many people have questions before and after experiencing telehealth, especially after their first time. We want to make your experience with TelaCare as smooth and pleasant as possible.


 

STILL NEED HELP GETTING STARTED?

Have questions about the TelaCare application? Look no further.

You must first ACTIVATE your account then LOG IN to TelaCare to have a visit. Your visit ends, but you still have questions.

Can you see a doctor from another state?

Can your child have a visit while you accompany them?

Can you get prescriptions from an online doctor?

We have the answers. Many people have questions after experiencing TelaCare services, especially after their first time. We want to make your experience with TelaCare as smooth and pleasant as possible. Therefore, we have answered your most commonly asked questions and outlined them in our FREQUENTLY ASKED QUESTIONS (FAQ) section.

Don't see your question?

Don't worry. Just e-mail support@telacare.com or call 1-800-317-0280. We have highly trained health service specialists standing by to take your call, 24/7.

Convenient & Affordable Healthcare

24/7 Access to Board-Certified Doctors & Licensed counselors.