Diagnosing & Treating Allergies Online

Allergies are one of the most common conditions worldwide. They are also one of the most frequently treated illnesses on TelaCare. Doctors can help determine what type of treatment is needed or if a referral to a specialist is required.

During a video consult on TelaCare, your doctor will ask you a series of targeted questions to determine if your symptoms are allergic in nature or if they are cold like symptoms. If your allergic reaction has physical symptoms, with our video capabilities, you can bring your phone, tablet or desktop with video close to the reaction so your provider can get a clear view. Your physician will proceed to determine the best treatment plan for you. This will be based on duration, severity of symptoms and your medical history. Questions about your work and home environment may be discussed, as well.

If your allergies are showing physical symptoms, our platform has an image upload feature that is extremely helpful for both providers and patients. With this feature, our physicians can get a clear, detailed look at your allergic reaction before the visit even begins. This feature is very useful for all patients, especally those that wear makeup and have an allergic reaction on their face – you can take a picture when you have a clean face, save it and upload before your visit!

Once a diagnosis has been made, your doctor will go over the risk and benefits of the various treatment plans. Depending on the cause and severity of the infection, your treatment plan may include:

  • An over the counter antihistamine
  • A steroid nasal spray
  • Other prescription medications that you can discuss with one of your TelaCare physicians
  • A referral to a specialist

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.

 Does TelaCare offer refunds?

No, All sales are final, and no refunds will be offered or accepted on services purchased from TelaCare. As we are a medical benefits company like any other benefit, once you accept our terms and conditions, you have purchased our services and accept this refund policy as a whole. Services can be canceled in the system at your discretion under account settings if your account is completed. Your satisfaction with your purchase is essential to us. If you are unsatisfied with your purchase for any reason, please contact us at support@telacare.com

 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 

 How do I activate, access or enroll my account?

To get started, first activate your account by watching this video https://vimeo.com/386140347 and downloading the new member kit https://www.telacare.com/member-kit then if you still need assistance please email support@telacare.com.

You must first CHECK ELIGIBILITY and then activate your account. After, you can LOG IN to your TelaCare account and schedule a visit.

Many people have questions before and after experiencing TelaCare services, especially after their first time. We want to make your experience with TelaCare as smooth and pleasant as possible. Therefore, we have answered the most commonly asked questions and outlined them in our FREQUENTLY ASKED QUESTIONS (FAQ) section.

Don't see your question?

Don't worry. Just e-mail support@telacare.com. We have highly trained service specialists standing by to assist, 24/7.

 Do I need to create an account to see a doctor on TelaCare?

Yes, you do need to create an account before you can speak to a doctor on TelaCare. The account creation process is simple and takes just a few moments. We recommend you set up your account now so it’s ready when you need it. Once your account is created, you can use the mobile app or website using the same username and password.

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