Diagnosing & Treating Insomnia Online

Insomnia is when one has difficulty falling or staying asleep, no matter what the circumstance. So, what causes insomnia? There are many medical conditions that can affect one's sleeping habits and they can lead to insomnia. These include, but are not limited to:

  • Nasal/sinus allergies
  • Asthma
  • Chronic pain
  • Lower back pain
  • Arthritis
  • Gastrointestinal problems i.e. acid reflux

Some researchers believe insomnia is a problem when your brain is unable to stop being awake. There are many things that could lead to this problem in your sleeping cycle. An extremely important factor is "sleep hygiene," which can be affected if you have never had a regular sleep schedule or consistent bedtime routine. Sleep hygiene involves a variety of habits and practices that are necessary to have good sleep quality and full daytime alertness. Our brains have a sleep and wake cycle and these cycles rely on consistency, length and quality.

If you're lucky, you're one of the people that are naturally better sleepers for biological reasons. But even those that are genetically blessed can have issues sleeping. Our therapists and psychiatrists can help determine the severity of your insomnia and decide if treatment is needed, or if a referral to a specialist is required.

During a video consult on TelaCare, your therapist and/or psychiatrist will ask you a series of targeted questions to better understand your insomnia. Your diagnosis will be based on duration, severity of symptoms and your medical history. Once a diagnosis has been made, your doctor will go over the risks and benefits of the various treatment plans.

Options for treatment of insomnia may include:

  • Relaxation training or progressive muscle relaxation
  • Stimulus control - by limiting the type of activities allowed in the bedroom to promote sleep
  • Cognitive behavioral therapy (CBT)
  • Over-the-counter medication
  • Alternative medicine.

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Got Questions? We've got answers.

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280 to speak to a medical professional about your symptoms or conditions.

 Does TelaCare offer refunds?

No, All sales are final, and no refunds will be offered or accepted on services purchased from TelaCare. As we are a medical benefits company like any other benefit, once you accept our terms and conditions, you have purchased our services and accept this refund policy as a whole. Services can be canceled in the system at your discretion under account settings if your account is completed. Your satisfaction with your purchase is essential to us. If you are unsatisfied with your purchase for any reason, please contact us at support@telacare.com

 Can I get a prescription online?

Yes, in general you can get a prescription online. There is support for this nationwide, however there are several exceptions. 

 What is online therapy?

With the TelaCare web or mobile app, you can speak to a therapist, anytime, anywhere to address common behavioral health challenges, from the privacy and comfort of your own home. TelaCare's online therapy services are available nationwide and include a network of more than 650 therapists, social workers and other mental health disciplines with a wide variety of specialties.

 I cannot login to my account what do I do?

If you cannot access your account first, make sure you have REGISTERED YOUR ACCOUNT. If you still cannot sign in then use the FORGOT PASSWORD to get a new password. Please make sure to check your spam/junk folders as sometimes our emails maybe caught in them. If you still cannot get into your account please email support@telacare.com and our support staff will assist you.

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