Frequently Asked Questions

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280
to speak to a medical professional about your symptoms or conditions.


 What is TelaCare not for?

TelaCare is not for people suffering from serious or life threatening conditions, such as:

    • Seizures
    • Chest pain
    • Neurological symptoms, suggesting a stroke
    • Difficulty breathing
    • Dizziness or loss of consciousness
    • Sudden bleeding
    • Choking or gagging
    • Severe Hypertension or Hemorrhoids
    • Head injury
    • Possible broken bones
    • Cancer
    • Patients who want to hurt themselves (suicidality)
    • Patients who want to hurt others (homicidality)
    • Schizophrenia or hallucinations

    If you have any of the above symptoms or any other serious medical concerns please call 911 or proceed to the nearest emergency department.



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