Frequently Asked Questions

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280
to speak to a medical professional about your symptoms or conditions.


 When should you call a doctor online?

Don’t wait weeks for an appointment. Our doctors, therapists, and specialists can help you with the flu, infections, anxiety, stress, skin conditions, and provide advice on medical conditions. No matter what you're facing, we’re available from wherever you are by phone, video, or app. You should call a doctor if any of the following occur:

  • Vomiting that lasts for longer than 1 day
  • Fever or severe diarrhea that lasts more than 2 days
  • Sudden, severe abdominal pain
  • Vomit or diarrhea turns bloody or tarry



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